Headjoint Exchanges & Returns

We want to reassure you that we understand your need to try, exchange, and return headjoints in order to find the perfect one for you. In order to make that process go smoothly, here are some details you should know, based on where you buy your headjoint:

 

Headjoint Exchange and Return Policy – Purchased Through a Dealer

When a customer purchases a Brannen-Cooper® or Lafin Headjoint, whether separately or as part of a new flute, from one of our dealers, any exchange or return must be made by the dealer. 

 

Headjoint Exchange Benefit and Policies – Purchased Directly Through Us

Brannen-Cooper® and Lafin Headjoint Exchange Benefit

When a customer purchases either a new Brannen-Cooper® or Lafin Headjoint, as part of a drawn tonehole flute purchase, the headjoint may be exchanged up to one time for another headjoint within 30 days of the original purchase. 

 

When a customer purchases either a new Brannen-Cooper® or Lafin Headjoint, as part of a soldered tonehole flute purchase, the headjoint may be exchanged up to three times for another headjoint within six months of the original purchase. These exchanges may be accomplished during no more than three trial appointments in person or by shipment.

 

When a customer purchases separately a new Brannen-Cooper® or Lafin headjoint, not as part of a new flute purchase, the headjoint may be exchanged up to three times for another headjoint within six months of the original purchase. 

 

These exchanges may be accomplished in person or by shipment. Shipment exchanges incur a non-refundable $60 shipping and handling charge per shipment. The Brannen-Cooper® and Lafin Headjoint Exchange Benefit is not transferrable.

 

Brannen-Cooper® Headjoint Return Policy

When a customer purchases a new Brannen-Cooper® headjoint separately, not part of a new flute, the headjoint may be returned for a full refund within 30 days of purchase. When a customer purchases a new flute, the headjoint on that flute may be returned for a refund within 30 days of receipt of the flute. The refund will be approximately two-thirds of the price of that same headjoint, had it been purchased separately, i.e., not as part of a new flute. The Brannen-Cooper® Headjoint Return Policy is not transferrable.

 

Lafin Headjoint Return Policy

When a customer purchases a new Lafin Headjoint separately, not part of a new flute, the headjoint may be returned for a full refund within 2 weeks of purchase. When a customer purchases a new flute, the headjoint on that flute may be returned for a refund within 2 weeks of receipt of the flute. The refund will be approximately two-thirds of the price of that same headjoint, had it been purchased separately, i.e., not as part of a new flute. The Lafin Headjoint Return Policy is not transferrable.

 

Please note:  The return or exchange of any headjoint requires that the headjoint (1) is in its original undamaged condition, (2) has not been engraved at the customer’s request, and (3) has not been custom-fit to a non-standard-sized barrel joint.

 

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58 Dragon Court  |  Woburn, MA 01801 USA  |  ​(781) 935-9522
© 2015 by Brannen Brothers Flutemakers, Inc.