New Flute Warranty
All new Brannen-Cooper® flutes come with a full one-year warranty. This warranty does not include repair work due to normal wear and tear, accidental damage, or misuse, and is not transferrable.
Brannen Brothers makes every effort to finish our instruments to the highest possible standards. However, there are factors beyond our control that may affect the performance of any instrument during the period when it is being “broken in.” Should a customer experience difficulties during the first year of ownership, we will make all adjustments necessary free of charge. The customer is responsible for the cost of shipping the instrument to us for such adjustments. Brannen Brothers will pay for the return shipping costs.
When returning an instrument to us, please send it in the same packing box in which it was received. This box has been specially designed to help ensure safe shipment. Any instrument sent to us for repair in substandard packaging will be returned in a new packing box at the customer’s expense.
Please note: This entire warranty is void, if the instrument has been repaired outside our company without direct authorization from Brannen Brothers, regardless of who has repaired the instrument.
New Flute Returns
Each instrument is made to customer specifications and is a final sale once the flute is put into production.